Shipping & Returns
NW IMPERIAL HARDWOODS SHIPPING AND RETURNS INFORMATION
For questions please contact [email protected]
NWIH is pleased to offer free shipping on orders over $100.00*
Free shipping to Alaska, Hawaii and U.S. Provinces on orders over $200.00*
*Applies only to orders using USPS Flat Rate or UPS Ground Service that do not exceed dimensional weight limits and/or limitations within SurePost®. For more information see:
*Applies only to orders that meet the dollar amount constituting free shipping AFTER all discounts or coupons have been applied
Orders are determined LARGE upon any excess in collective order size/weight; as described by UPS or USPS.
These orders will ship via outbound trucking companies.
Please contact [email protected] prior to placing your order.
NWIH will be happy to coordinate the shipment through one of our preferred carriers, or through the carrier of your choice to ensure most efficient and safe means of travel.
Within 10 days of receiving your order, NWIH will gladly refund your money or provide a store credit if the item received is other than described.
Refunds are voided if the material has been cut, turned or modified in any way.
Return shipping is the responsibility of the customer unless the return due to a NWIH error/oversight.